Return & Refund Policy
This Return & Refund Policy applies to all purchases made through
https://justembedded.in/ (“Website”) and is operated by SUSIMA SMAART SOLUTIONS PRIVATE LIMITED (“we”, “our”, “us”).
Please read this policy carefully before placing your order.
Strict Policy
We follow a strict policy for all products sold on our Website:
- ❌ No Returns
- ❌ No Exchanges
- ❌ No Replacements
Once a product is purchased and delivered, it cannot be returned, exchanged, or replaced under any circumstances.
This includes (but is not limited to):
- Change of mind
- Incorrect product selection
- Compatibility issues
- Technical misunderstanding
- Opened, used, soldered, altered, or damaged products
- Minor packaging or design variations
- Delay in delivery
Customers are strongly advised to review product specifications carefully before placing an order.
Refund Policy (Only Exception)
Refunds will be provided only in the following case:
✅ Duplicate Transaction
If a customer is charged more than once for the same order due to a technical issue or payment gateway error:
- The transaction will be verified
- The excess amount will be refunded
- Refund will be credited to the original payment method within 7–10 business days
No other refund requests will be accepted.
Order Cancellation
- Orders once placed cannot be cancelled.
Technical Product Disclaimer
- Buyers must verify compatibility and suitability before purchase
- Proper installation and handling are required
- We are not responsible for damage caused by:
- Misuse
- Incorrect wiring
- Over-voltage
- Unauthorized modifications
Limitation of Liability
SUSIMA SMAART SOLUTIONS PRIVATE LIMITED shall not be liable for:
- Incorrect product selection
- Compatibility issues
- Technical misuse
- Delivery delays caused by courier partners
- Any indirect or consequential losses
Our total liability shall not exceed the purchase amount of the product.
Contact Information
For duplicate payment refund requests:
📞 +91 7010346535
📧 susimaecom@gmail.com
Please include the following details:
- Order ID
- Transaction ID
- Payment proof